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Terms & Conditions

1. Website Use By using

  • eldercompanionservices.co.uk, you agree to these Terms & Conditions and our Privacy Policy.
  • Website content is for general information and may change without notice.

2. Nature of Services

  • We provide non-medical companionship and light domestic support.
  • We do not offer CQC‑regulated personal care, nursing procedures, medical treatment, or emergency response.
  • Our support may include encouraging a client to eat or drink as part of normal conversation, but does not include prompting or supervision of eating, drinking, washing, dressing, or medication, as these fall within the legal definition of regulated personal care.
  • Where a client’s needs increase to require such support, we will inform the client’s family or nominated representative so that regulated care can be arranged; we do not provide care assessments or care planning.
  • Food and Drink Support: Our companions may reheat meals already prepared by the client or a family member, and may prepare simple ready-to-eat food and drinks such as hot drinks, toast, cereal, or a sandwich from ready-prepared ingredients. Companions do not cook meals from raw ingredients, follow recipes, or prepare food where this support is required because the client is unable to do so themselves due to illness, infirmity, disability, or old age.
  • Transport: Our companions may accompany clients on foot, by public transport, or by licensed taxi, where requested. Companions do not transport
    clients in a private or personal vehicle under any circumstances. Where a taxi or public transport is used, any associated fares or costs are the responsibility of the client and are not included in our service fees unless otherwise agreed in writing.
  • Medical & GP Appointment Accompaniment: Where requested, our companions may accompany a client to medical, GP, hospital, or other healthcare appointments for company and reassurance during travel and waiting periods. Companions remain in waiting/reception areas only and do not enter consultation rooms, treatment bays, or any clinical area with the client. Companions do not participate in medical discussions, receive or relay clinical information on the client’s behalf, or make decisions relating to the client’s care or treatment.

3. Booking, Pricing & Cancellation

  • All rates are clearly stated before booking.
  • No hidden fees or clinical surcharges.
  • Online/phone bookings include a 14 day cancellation right under UK Consumer Contracts Regulations (unless services begin with your consent).
  • After this period, cancellations require 24 hours notice to avoid a booking fee.

4. Safety & Professional Standards

  • All staff hold Enhanced DBS clearance and training in hygiene, safeguarding, fire safety, emergency first aid, and basic moving & handling.
  • We may decline tasks that are unsafe or outside our service scope.

5. Client Responsibilities

Clients agree to provide accurate information, maintain a safe home environment, communicate changes in health or routine, and treat staff with respect.

6. Liability

Website information is provided “as is” and we are not responsible for indirect losses arising from its use, or for content on external websites we link to.

  • Personal injury: Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud, as such liability cannot be limited by law.
  • Property damage: We take reasonable care while in a client’s home. Where our staff cause damage to property through proven negligence, we will be liable for the
    reasonable cost of repair or replacement, subject to the cap below. We are not liable for damage arising from pre-existing faults, wear and tear, or issues we were not made aware of.
  • General limitation of liability: Except for the personal injury and fraud liability above, our total liability to you arising from these Terms or the services provided, whether in contract, tort (including negligence), or otherwise, is limited to the total fees paid for the service in the 12 months preceding the event giving rise to the claim.
  • Excluded losses: We are not liable for indirect or consequential losses, including loss of income or loss of enjoyment, that were not reasonably foreseeable to both
    parties when the service began.

  • Nothing in this section affects your statutory rights as a consumer under the Consumer Rights Act 2015.

  • We hold public liability insurance appropriate to our non-regulated companionship and light domestic services; details are available on request.
  • Transport liability: Where transport is arranged via public transport or licensed taxi, we are not liable for the acts, omissions, delays, or safety of third-party transport providers. Our liability is limited to the conduct of our own staff during the visit.

7. Intellectual Property

All text, images, branding, and layout on this website belong to Elderly Companion Services.

Reproduction is not permitted without written consent.

8. Data Protection

  • Elderly Companion Services is the Data Controller for all personal data collected.
  • We process data under contractual necessity, legitimate interests, and legal obligations.
  • We do not sell or share data with marketing companies.
  • You may request access, correction, or deletion of your data via info@eldercompanionservices.co.uk.

9. Contact Information

10. Updates

  • These Terms may be updated to reflect legal or service changes.
  • The latest version will always be available on this website.