FAQ

Our companions bring friendship, conversation, and gentle practical help to your loved one’s day. 

We focus on keeping the home tidy, safe, and comfortable, while offering warm social interaction.

This can include: 

  • Friendly social visits and meaningful conversation 
  • Light dusting, vacuuming, and general tidying 
  • Reception buddies and appointment buddies 
  • Support with simple routines 
  • A reassuring presence for families 

We’re here to make everyday life feel lighter, brighter, and more connected.

No — and that’s completely normal for companionship services. 

The CQC only regulates organisations that provide personal care, medical care, or nursing tasks.

Because we focus strictly on: 

  • Social companionship 
  • Light domestic help 
  • Walking support 
  • Appointment buddy support 

…we operate fully within the CQC unregulated sector, exactly as UK law intends.

You still receive DBS‑vetted staff, strong safeguarding, and professional standards — just without the clinical elements that require CQC registration.

We’re happy to help keep your kitchen fresh and tidy after you’ve eaten.

This includes: 

  • Washing up cups, plates, and saucers 
  • Wiping and clearing countertops 
  • Loading or unloading your dishwasher 

We keep things clean, organised, and safe — without entering the regulated area of meal preparation.

We follow a strict safety‑first policy around food handling.

❌ What companions cannot do

To protect clients and staff under UK food safety and insurance rules, companions are not permitted to: 

  • Cook full meals 
  • Handle raw ingredients 
  • Prepare complex dishes 
  • Use an oven or hob, including to reheat food
  • Create meals from scratch 

These activities carry food‑safety risks and fall outside the scope of non‑regulated companionship services.

✔️ What companions can do

We can offer simple, safe hospitality tasks such as: 

  • Boiling a kettle 
  • Making tea or coffee 
  • Reheating a ready-made meal in a microwave
  • Offering a drink or a bite to eat in normal friendly conversation

This ensures your loved one receives warm, practical support while staying fully within UK regulatory boundaries.

We use our specialized textile expertise to help refresh and organize your wardrobe in a way that feels calm and manageable.

This can include: 

Sorting and decluttering seasonal clothing 

  • Categorising items 
  • Organising wardrobe layouts 
  • Keeping garments neatly stored 

It’s a gentle, supportive service that helps clients feel more comfortable and confident at home.

No — we provide light cleaning only, designed to keep your home comfortable and safe.

This includes: 

  • Emptying indoor bins 
  • Light dusting 
  • Watering houseplants 
  • Mopping 
  • Vacuuming (hoovering) 
  • Keeping walkways clear of trip hazards 

We do not offer deep cleaning, heavy lifting, or specialist maintenance.

Yes — absolutely.

We can support with: 

  • Writing shopping lists 
  • Accompanying you to local shops 
  • Helping you choose items 
  • Light errand assistance 

We’re here to make everyday tasks feel easier and more enjoyable.

No — companions cannot drive clients in their personal vehicles. 

This protects both you and our staff under UK insurance and liability rules.

We can support you through: 

  • Accompanied walking 
  • Taxi journeys 
  • Public transport 
  • Community transport services 

Your companion stays with you throughout the journey to ensure comfort, safety, and confidence.

Yes — we provide gentle wellbeing checkins to offer families peace of mind. This may include: noticing changes in mood, 
behaviour, or routine; reporting concerns to authorised family members; encouraging a client to have a drink or a bite to eat, in
normal friendly conversation.

This is not clinical monitoring, prompting, or supervision — it’s friendly, observational support. If a client needs regular prompting or supervision to eat, drink, or take medication, that falls outside our nonregulated scope and we’d help the family
look into regulated care instead.

Yes — we help maintain a tidy, comfortable environment using safe, light‑touch cleaning methods.

This includes: 

  • Light cleaning 
  • Kitchen hygiene (wiping surfaces, washing up) 
  • Bathroom hygiene (light wipe‑downs) 
  • Laundry support 
  • Changing bedding 
  • Tidying and organising 
  • General home safety checks (trip hazards, clutter, spills) 

Our approach to hygiene is informed by strong hand-hygiene and infection-control training, applied to everyday domestic tasks.

Absolutely — companionship is at the heart of what we do.

We can support with: 

  • Hobbies 
  • Gentle outings 
  • Memory‑boosting activities 
  • Conversation and meaningful moments 

We help enrich daily life and reduce loneliness.