1. Company Information
- Elderly Companion Services is a trading style of Crepee Vault Limited (Company No. 16822140), registered in England and Wales.
- Registered Office: Bowen Suite, The Globe Centre, Accrington, BB5 0RE.
2. Website Use By using
- eldercompanionservices.co.uk, you agree to these Terms & Conditions and our Privacy Policy.
- Website content is for general information and may change without notice.
3. Nature of Services
- We provide non medical companionship and light domestic support.
- We do not offer CQC‑regulated personal care, nursing procedures, medical treatment, or emergency response.
4. Booking, Pricing & Cancellation
- All rates are clearly stated before booking.
- No hidden fees or clinical surcharges.
- Online/phone bookings include a 14 day cancellation right under UK Consumer Contracts Regulations (unless services begin with your consent).
- After this period, cancellations require 24 hours notice to avoid a booking fee.
5. Safety & Professional Standards
- All staff hold Enhanced DBS clearance and training in hygiene, safeguarding, fire safety, emergency first aid, and basic moving & handling.
- We may decline tasks that are unsafe or outside our service scope.
6. Client Responsibilities
Clients agree to provide accurate information, maintain a safe home environment, communicate changes in health or routine, and treat staff with respect.
7. Liability
Website information is provided “as is.”
We are not responsible for indirect losses or external website links.
8. Intellectual Property
All text, images, branding, and layout on this website belong to Elderly Companion Services.
Reproduction is not permitted without written consent.
9. Data Protection
- Crepee Vault Limited is the Data Controller for all personal data collected.
- We process data under contractual necessity, legitimate interests, and legal obligations.
- We do not sell or share data with marketing companies.
- You may request access, correction, or deletion of your data via hello@eldercompanionservices.co.uk.
10. Contact Information
11. Updates
- These Terms may be updated to reflect legal or service changes.
- The latest version will always be available on this website.
